Return Policy
Return & Exchange Policy
At NISSO, we are committed to providing you with high-quality, stitched shalwar kameez that you will love. However, if for any reason you are not fully satisfied with your purchase, our return and exchange policy is here to help.
1. Eligibility for Returns
- Items must be unused, unwashed, and in their original condition with tags intact.
- Returns must be requested within 7 days of receiving your order.
- Personalized or custom-stitched orders are non-returnable unless there is a manufacturing defect.
2. Return Process
- Contact our support team at [+923051116600] within 7 days of receiving your order.
- Provide your order number and reason for return.
- Our team will guide you on how to send the item back.
3. Refunds
- Refunds will be processed after we inspect the returned item.
- Approved refunds will be credited to your original payment method within 7–10 business days.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
- If you wish to exchange your item for a different size or color, please contact us within 7 days of delivery.
- Exchanges are subject to product availability.
- You may need to pay the difference if the replacement item is of a higher value.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the product.
- We will either replace the item or issue a full refund, including shipping charges.
6. Important Notes
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Items returned without prior approval will not be accepted.
- We reserve the right to refuse returns if the product is not in its original condition.
Thank you for shopping with NISSO. Your satisfaction is our priority, and we aim to make your shopping experience seamless and enjoyable.